Refund Policy

All sales are final. Once a locksmith service has been rendered by Captain Locksmith LLC, no refunds will be issued for labor, parts, or any associated fees.

By scheduling or accepting service from Captain Locksmith, you acknowledge and agree that payment is due upon completion of work and that all charges are non-refundable once the technician has performed the requested service.

This policy applies to all service categories, including but not limited to: residential lockouts, lock rekeying, lock installation and replacement, key duplication, master key systems, smart lock setup, commercial locksmith services, automotive key programming, and any emergency response services.

If you believe a service was not completed as agreed, you must notify Captain Locksmith within 48 hours of service completion by calling (800) 295-3254 or emailing [email protected].

We will make every reasonable effort to resolve legitimate service disputes, which may include returning to correct the issue at no additional charge. A service dispute does not entitle the customer to a monetary refund; our remedy is limited to correcting the specific deficiency in the original work.

Chargebacks or payment disputes filed with your bank or credit card issuer without first contacting Captain Locksmith will be contested with documentation of services rendered.

All quotes provided by Captain Locksmith — whether by phone, online, or in person — are estimates only and are subject to change upon on-site assessment. Final pricing is confirmed by the technician before work begins.

You have the right to decline service after receiving the on-site quote. If you decline, no charge will be applied for the service call unless a trip fee was disclosed at the time of booking.

Accepting the on-site quote and authorizing the technician to proceed constitutes agreement to pay the quoted amount upon completion. No refund will be issued after work has commenced.

The content on this website — including service descriptions, pricing ranges, how-it-works guides, blog articles, and any other written or visual material — is provided for general informational purposes only.

Nothing on this website constitutes a binding contract, warranty, or guarantee of any specific outcome, price, or availability. Actual service scope, pricing, and availability are determined at the time of booking and confirmed by a Captain Locksmith technician.

Captain Locksmith makes no representations or warranties, express or implied, regarding the accuracy, completeness, or suitability of any information on this website for any particular purpose. You rely on such information entirely at your own risk.

This website may contain links to third-party websites or resources. Captain Locksmith is not responsible for the content, accuracy, or practices of any third-party sites and does not endorse them.

This Refund Policy is governed by the laws of the State of Florida. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida.

If any provision of this policy is found to be unenforceable, the remaining provisions will continue in full force and effect.

If you have questions about this Refund Policy or a specific transaction, please contact us before initiating any dispute with your payment provider.